New Clients

Thank you for giving us the opportunity to care for your pet. Please fill out our online New Client Information Form, and we will respond to you as soon as possible.

Progressive Animal Wellness Practice Policies

Rabies Vaccine Policy
Connecticut state law requires that dogs and cats be vaccinated against rabies, and that the vaccine stay current for the duration of the pet's life. To comply with state law, and for the safety of our staff, your pet, and other patients within the hospital, we require your pet to be up-to-date or be brought up-to-date on their rabies vaccination while visiting our hospital. Therefore, permitting that your pet is healthy, if proof of vaccination is not available or is out of date, a rabies vaccine must be administered prior to proceeding with their visit.

Leash and Carrier Policy
Your pet must be on a leash or in a carrier when in the waiting room. If you do not have a leash or a carrier one will be provided to you during your visit.

We request that animals be placed on a leash or in a pet carrier BEFORE entering the hospital. Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. This can make them behave differently here than they behave at home. Not every animal that comes into our office enjoys close proximity to other animals so your pet is safer when you can maintain a safe distance from other pets.

Appointment Policy
We operate primarily by appointment so that we can give each pet and client the time and care they deserve. Emergencies will always be accommodated and may cause a delay in service for you and your pet. We will try to call you if this situation has occurred and give you the option of rescheduling your appointment or if you are already here, we’ll give you the option to reschedule at that time. We understand your time is valuable, and hope that you will understand that were your pet in the same situation, we would give your pet priority service as well!

Refill Policy
A doctor-patient-client relationship needs to be established for any medication, that is not over-the-counter, to be prescribed or dispensed. Only a doctor can authorize a refill for your pet's medication. Standards of medical care direct that certain medications be monitored by blood work and sometimes blood pressure monitoring. Examples of some of these medications are Phenobarbital, Enalapril, Insulin, Thyroxine, and anti-inflammatory pain medications. These are just a few examples as there are many others that also require monitoring.

Please plan ahead to allow for 24 hours notice for all controlled substance refill prescriptions for both in house and outside pharmacy dispensing. No more than three days’ worth of Class II controlled substances (narcotics) may be dispensed from the hospital. Subsequent refills must be filled at an outside pharmacy. Paper prescriptions are required and must be picked up from the practice for any controlled substance filled at an outside pharmacy. All controlled substances beyond a 3 day supply will be duly reported to the state.

Payment Policy
We require payment in full at the time that services are rendered. For your convenience, we accept American Express, Visa, Master Card, Discover, Care Credit, Cash, and Personal Checks with valid state ID or Driver's License.

Day Admission
We understand that you are busy and may not be able to schedule a routine appointment with your pet. For your conveniences, you may temporarily admit your pet for us to evaluate. Once the evaluation is complete, you will receive a call to go over the diagnosis and to give you discharge instructions or discuss treatment options. You must leave a phone number at which you can be reached during the day.